Manager, Client Services

Job Title: Manager, Client Services Location: New York, NY Start Date: ASAP Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.With hubs in London, Berlin, New York, and Los Angeles, our reach is global. About Client Services: The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output. Here’s what you’ll do day-to-day: Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management. Lead calls with creators and clients confidently and independently. Build and maintain strong relationships with top creators, talent managers, and client stakeholders, becoming a trusted partner throughout every stage of a campaign. Manage communications with clients for multiple campaigns and creators simultaneously. Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs. Identify opportunities to elevate campaign performance by bringing forward creative ideas, emerging platform trends, and strategic recommendations that drive stronger results for clients. Play a key role in shaping and improving internal processes as the team continues to scale, contributing to the evolution of best practices across the business. Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting. Here’s what we’re looking for: Have 4+ years’ agency or brand experience, including team management Have strong detail-oriented communication, organizational and interpersonal skills Experienced in executing earned creator marketing initiatives   Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach The ability to multi-task and...