Manager, Consulting

We Breathe Life Into Data At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.  As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. The Opportunity at Komodo Health:  Mavens is a Komodo Health company focused on delivering Salesforce-based solutions that drive workflow and digital engagement across the life sciences industry. The Mavens Managed Services team partners closely with our  customers post initial implementation to support long term success with our solutions. Our managed services team serves as trusted advisors who understand both the evolving technology and the business challenges our customers face. The Managed Services Team Lead role focuses on ensuring the consistent, high-quality delivery of technical services across a portfolio of customers within a practice area (Medical Information, Scientific Publications, or Research & Grants). This role provides senior-level oversight for a team of Managed Services Consultants, acting as an escalation point, subject matter expert, and working manager who drives alignment in how services are delivered, maintains quality standards, and fosters strong customer and team relationships. By combining hands-on engagement with strategic oversight, the Managed Services Lead ensures that customers realize the full value of their partnership with Mavens while enabling their team to grow and succeed. Build and retain talent Coaching, performance feedback, and identification of growth opportunities for team members Own team operations including PTO coverage, customer transitions from implementation, and process improvement initiativesCreate enthusiastically reference able customers Minimize disruption and distractions by owning customer success and driving cross-functional alignment (sales, engineering, and implementation teams) Proactively anticipate customer needs and seek ways to expand presence and drive additional revenue  in existing customers Be...