Manager, Customer Solutions Engineering
It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:The Manager, of the COBOL and ChangeMan Practice will oversee the delivery of our mainframe migration solutions and services globally, ensuring high-quality service, client satisfaction, and efficient project execution across a wide customer base. This role requires strong expertise in managing services in the mainframe domain, particularly in relation to COBOL and ChangeMan projects. The ideal candidate will have a deep understanding of client needs when using Rocket COBOL products, strong relationship-building skills, and the ability to coordinate with cross-functional teams to ensure successful project and service delivery working with your customer base globally.The candidate will take a key role within Rocket Software CSE Team working with the Sales, Pre-Sales, Delivery and Product Engineering teams to drive sustainable solutions to the customer. Involving co-ordination of our teams across the globe working on various customer projects.Strong Technical and Architecture Skills including - IT value chain components: Strategy Planning, Architecture disciplines, Microfocus COBOLs, ChangeMan, Mainframe Usage, Mainframe Migration, zOS, COBOL, JCL, and Microfocus Products.Essential Duties and Responsibilities:Team Leadership Work with the Director of Customer Solutions Engineering to set goals and objectives for the teamPlan, strategize, and track tasks and timelines for the team to accomplish set team goalsCommunicate with team members on a daily basis to ensure day to day deliverables and road blocks are being addressedManage resource allocations and workloads based on incoming customer requests and projectsInterface with Project Delivery on project escalations and strategy questions on behalf of the teamDevelop team processes for training and updates to team collateral on product changes and ensure those processes are being followedMentor and connect team members to resolve employee training queries and questionsCreate employee training plans and provide product services training as appropriateDevelop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are metResolve any team concerns or escalations with the Director of Customer Solutions EngineeringServices to CustomersProvide exceptional value-driven services to customersBuilds upon established solution delivery techniques to help drive continual improvement Establishes credibility as a Rocket product expert with all audience levelsMentors and teaches junior consultants on product implementation strategiesLeverages Rocket subject matter experts to provide effective and creative solutions to Rocket customersDrafts customer and internal training materials on our productsHandles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasivelyPartners with Project Management to...