Manager, Customer Success (Americas)
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere.
We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has:
🌏 Built a distributed team of 500+ across 60+ countries
👩💻 Featured in Forbes https://www.forbes.com/sites/laurabegleybloom/2024/01/25/work-from-home-or-anywhere-top-30-companies-for-remote-jobs-in-2024/ as #9 in FlexJobs Top 30 Companies for remote jobs
🌈 Formed a diverse leadership team and a workforce that’s 60% female
🏆 Earned top employee engagement scores
🦄 Raised $286 million; valued at $1.2 billion
💚 Achieved B Corp status in 2023
Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply!
How we're hiring for this role: Applications for this role close on 29 July. We review every application together after the window closes, so you may not hear from us right away but you will hear from us, either way, once decisions are made. We think that's fairer than a rolling "maybe never" silence, and it means the candidates we do move forward with get a fast, focused process.
Location: This role requires you to be based within AMER hours, with flexibility to cover both West and East AMER time zones.
At Oyster, we're transforming distributed work by enabling companies everywhere to hire talent anywhere through our platform and suite of global employment solutions. We're looking for a hands-on, strategic Customer Success Manager to lead our AMER Dedicated CSM team: a team of 5 experienced CSMs providing white-glove service to Oyster's highest-value customers across the Americas.
This role sits at the intersection of people leadership, customer strategy, and operational ex...