Manager, Customer Success & Manufacturing Readiness
Who we are at Osmo:
Osmo is a digital olfaction company, on a mission to give computers a sense of smell to improve the health and wellbeing of human life. Why? Our sense of smell both enriches and saves lives, and has a deep and direct connection to our emotions and memory.
Olfactory Intelligence has applications across industries including fragrance, manufacturing, security, medicine, and more. We believe in the power of automation and thoughtfully applied AI/ML to solve problems beyond the reach of human intuition alone. Osmo is headquartered in Elizabeth, NJ, with an additional office in Somerville, MA.
ABOUT THE ROLE
Osmo is seeking a Manager of Customer Success & Manufacturing Readiness to ensure customer programs move successfully from onboarding through manufacturing, fulfillment, and deployment.
This role serves as the primary operational point of contact for customers after project launch. You will coordinate manufacturing readiness, order management, production priorities, and customer communication while ensuring projects remain aligned with customer commitments and business objectives.
This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can effectively coordinate across multiple teams to keep projects moving forward.
KEY RESPONSIBILITIES
CUSTOMER SUCCESS
- Serve as the primary operational contact for assigned customers.
- Build strong customer relationships through proactive communication.
- Provide project updates and manage customer expectations.
- Coordinate issue resolution and ongoing customer support.
- Escalate risks and challenges as appropriate.
MANUFACTURING READINESS
- Coordinate manufacturing readiness activities supporting customer programs.
- Align production priorities with customer commitments and deployment schedules.
- Track material availability, fragrance readiness, packaging readiness, and production milestones.
- Identify and resolve potential ...