Manager - Document Management
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systems Position SummaryThe Manager, Technology Management of Documents leads a software engineering team responsible for the company's global document management ecosystem, supporting the systems and services that process, store, retrieve, index, and publish business-critical documents across the enterprise. The role oversees a portfolio of legacy applications while driving a strategic transformation into a modern Azure-based document platform that will consolidate and ultimately replace the existing suite of systems.This leader is accountable for delivering technical outcomes through an internal engineering team while partnering closely with third-party engineering organizations engaged in the platform modernization effort. While overall vendor delivery is managed through a broader leadership structure, this role is responsible for ensuring the internal engineering team provides technical guidance, architectural alignment, code review oversight, feature validation, testing support, and operational readiness throughout the development lifecycle.A key focus of this role is leveraging cloud-native services, automation, and artificial intelligence to transform document-centric business processes, reducing manual effort and improving operational efficiency. The ideal candidate combines strong technical leadership, cloud modernization experience, vendor management skills, and a proven ability to lead teams through large-scale technology transformations while maintaining reliable support for critical business operations.Essential Functions and Core CompetenciesTeam Leadership and Talent DevelopmentLead and develop a team of technical employees, creating an environment that supports accountability, engagement, collaboration, and continuous learning.Establish clear expectations and provide regular coaching, feedback, and performance management.Support career development by helping team members identify growth opportunities and achieve development goals.Participate in hiring, onboarding, and retention efforts to build and maintain an effective team.Promote knowledge sharing and cross-training to reduce organizational risk and strengthen team capabilityDelivery and Operational ExcellenceAccountable for team commitments and delivery outcomes within assigned products, services, systems, or initiatives.Prioritize and coordinate work to meet business objectives while maintaining sustainable delivery practices.Identify risks, dependencies, and obstacles, taking action to resolve issues or escalate when appropriate.Monitor operational...