Manager, Implementation Architects- New York City
About Orb:
We’re a team that cares deeply about the work, the people we do it with, and the customers we do it for. Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows. We’re building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence.
Looking ahead, joining forces with Adyen expands what we can build and raises the ceiling on the problems we get to solve for customers. The challenges are uniquely interesting, and you’ll be surrounded by thoughtful, ambitious people who move fast and hold a high bar.
For San Francisco Bay Area , New York, and Amsterdam residents, we've built a hybrid work culture where we are in office 3 days/week. For remote roles, we ask you to join us in person 1x per quarter. Our values, customer centricity, minutes matter, run with it, attention to detail, and go further together are at the core of everything we do.
About the role:
As Manager of Implementation Architects, you'll lead a team distributed across our SF and NYC offices. Your team owns the technical post-sales journey, from implementation kickoff through go-live and beyond, ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible.
This is a player-coach role. You'll bring deep technical fluency as an implementation expert while developing your team, setting quality standards, and driving delivery outcomes. You'll partner closely with Customer Success leadership to align team priorities and build the processes that help implementation scale.
This role is ideal for a technical post-sales professional who is passionate about building teams; someone who thrives on developing people, creating consistency, and taking ownership of team outcomes.
In this role, you will:
- Lead, coach, and develop a team of Implementation Architects across SF and NYC
- Act as the Implementation Architect for yo...