Manager, Mobility Marketplace
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the TeamThe Group Marketplace team manages Grab's marketplaces across Southeast Asia. You will work with team members across multiple departments by marketplace levers such as pricing, incentives, and allocation. The team also generates business insights and proposes data-driven strategic plans to grow the business across both transport and deliveries.Get to Know the RoleWe're looking for a Manager, Mobility Marketplace to join our team in Jakarta, Indonesia. In this role, you'll define, lead, and own the strategic direction and health of our Mobility Marketplace platform. You'll combine analytical rigor with business strategy to influence stakeholders and drive marketplace performance across the Indonesia mobility market. This is an exciting opportunity to make a meaningful impact on our platform's growth, profitability, and customer experience while working collaboratively with cross-functional teams. You will directly report to the Senior Manager. The role will be based onsite.The Critical Tasks You Will PerformLead marketplace projects and workstreams to improve reliability and passenger experience across Indonesia's 2W and 4W mobility services.Monitor marketplace performance, investigate anomalies, and work with Product, Operations, and other teams to identify root causes and corrective actions.Combine data analysis with insights from passengers, driver-partners, and operating teams to understand marketplace problems.Develop tactical solutions and contribute to longer-term plans that improve availability, booking experience, service quality, and overall marketplace health.Propose and run experiments from end to end, including hypothesis development, experiment design, rollout coordination, results analysis, and recommendations. What Essential Skills You Will Need5 years+ of relevant experience in strategy, analytics, project management, consulting, product operations, or a technology-related environment.Experience in Excel or Google Sheets, with working knowledge of SQL, Python or another analytical toolExperience managing projects involving multiple teams, from initial problem definition through implementation and evaluation.Experience in designing experiments, measuring results, or evaluating the impact of business initiatives.Bachelor's degree or equivalent practical experience. Quantitative, business, economics, engineering, or related backgrounds are advantageous.Experience in ride-hailing, marketplaces, logistics, e-commerce, travel, or another technology enviro...