Manager, Performance & Insights - The Orchard
About The Orchard The Orchard is a leading global music distributor and Artist & Label services company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and adapt in the dynamic global music industry. We specialize in being artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical distribution solutions. The Orchard’s comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more. The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity. We are seeking a highly analytical and detail-oriented Manager to support performance reporting and insights across Digital Operations, Rights Management, and Content Integrity. This role will be responsible for executing a consistent KPI and SLA reporting framework, delivering clear and actionable insights, and supporting both structured reporting and ongoing analytical needs across the organization. The ideal candidate combines strong technical skills with operational judgment, and is comfortable balancing recurring reporting, dashboard development, and ad hoc analysis to support business decision-making. What You'll Do: Office- first role, in office 4 days a week. Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics Manage recurring performance reporting and review cadence (weekly/monthly reviews), enabling cross-team visibility, alignment, and accountability Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies Translate data into clear, actionable insights for leadership and stakeholders, highlighting key drivers and areas requiring attention Partner with team leads to contextualize performance trends and support follow-up tracking on key issues Deliver both standardized and ad hoc reporting, balancing structured performance reporting with responsive analytical support to meet evolving business needs Build and maintain dashboards and data visualizations (e.g. Looker, Sigma) to enable effective self-service where appropriate Ensure data integrity, consistency, and reliability through ongoing validation and quality checks Maintain documentation of KPIs, definitions, and reporting processes to reinforce standardization across teams Who You Are: 3+ years of experience in performance analytics, business operations, or data-driven operational roles Strong understanding of KPI development, SLA tracking, and performance reporting Advanced proficiency in Excel and da...