Manager, Sales Operations

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:What your team does: Revenue Operations has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.You will be joining Clio’s Revenue Operations team as a high-impact leader during a pivotal phase of the company’s explosive growth. As Manager, Sales Operations, you will play a critical role in optimizing existing revenue processes to support sustainable growth.This role is responsible for overseeing and optimizing revenue operations across new business, expansion, and renewal motions, ensuring operational excellence, forecasting accuracy, and strong alignment with Clio’s go-to-market strategy. You will partner closely with Sales, Marketing, Customer Success, Finance, and Product, and report directly to the Director, Revenue Operations. What you'll work on:Team Leadership & ScalingBuild, lead, and mentor a high-performing Revenue Operations team specifically focused on supporting high velocity sales in the SMB segment.Partner with Senior Sales Leadership on OKR’s to develop and operationalize revenue strategies aligned with Clio’s growth objectivesBuild tools, frameworks, and processes that support new market entry, expansion motions, and renewals at scale with an AI-Forward approachDrive cross-functional alignment and consistency in operational practices between global and regional teams.​Systems & Revenue OperationsIdentify, design, and implement improvements to revenue workflows and processes to increase efficiency, scalability, and visibility across regionsOwn and optimize systems supporting the Lead-to-Cash lifecycle in systems such as Salesforce, CPQ, Stripe, and NetsuiteEnsure processes scale effectively to support  expansion, regional nuances, and future product growthEnsure the revenue technology stack adequately supports the unique requirements of various go-to-market channels.​Sales Territories & PlanningDevelop accurate, global sales territories using historical data, pipeline analysis, and market trendsPartner with sales leadership and compensation teams to establish realistic targets, quotas, and capacity plans across regions and segmentsDrive rigor and consistency in forecasting and pipeline managementSales Reporting & Executive CommunicationPrepare and present recurring reports, dashboards, and insights on sales performance, key metrics, and strategic initiativesDeliver clear, actionable insights to Sales Leadership and cross-functional stakeholders to inform decision-makingRevenue Analytics & InsightsConduct historical reviews of acco...