Manager, Security Operations

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As Manager, Security Operations, you will defend our infrastructure, SaaS, and endpoints by hiring, growing, and developing a team of high-quality security engineers. You will collaborate closely with cross-functional technical teams, AppSec, and executive stakeholders to advance our AI security strategy and build robust detection controls. You will be the point person to lead incident response as senior Incident Commander, drive cybersecurity risk assessments, and maintain a seamless, hardened security posture against real-world adversaries.

IN THIS ROLE YOU WILL

• Hire, grow, and develop a team of high-quality security engineers to defend our endpoints, SaaS estate, and infrastructure against real-world adversaries.

• Own the security of our corporate systems (SaaS applications and endpoints) including configuration hardening and vulnerability/patch oversight.

• Lead security operations and incident response, acting as senior Incident Commander for the Security Incident Response Team (SIRT).

• Own and tune our detection and response funnel and our CrowdStrike detection platform.

• Build and maintain detection coverage across endpoint, SaaS, and identity signals; audit/usage logs, egress-proxy traffic, DLP events, and access trails.

• Partner with other teams to build controls to contain external exposure: network allowlists, egress proxy, and proxy-level DLP.

• Partner with AppSec on detection opportunities surfaced by pentesting.

• Set quality and coverage standa...