Manager, Service Operations

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.  Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.Location This position will be based in Charlotte, NC. Reporting This position will report to the Director of Service Operations. Summary of Role  The Manager of Service Operations is responsible for leading Palmetto’s post-PTO service coordination function, overseeing the end-to-end workflow from intake through site visit scheduling and invoicing. This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience.  This position oversees a team of Service Project Coordinators, ensuring consistent execution of service workflows at scale while maintaining high standards for quality, speed, and cost control. The Manager of Service Operations also owns the service partner ecosystem, including onboarding, performance management, and ongoing operational oversight, while partnering with leadership on broader partner strategy, expansion, and pricing. This is a leadership-focused role with accountability for operational outcomes, process design, and cross-functional alignment across Product, Field Operations, Supply Chain, and Asset Management. Strategic & Tactical Own the service coordination operation from intake through scheduling, service resource assignment, and invoicing, ensuring consistent execution across all service requests that require site visits. Lead and develop a team of Team Leads and Service Project Coordinators, setting clear performance expectations, monitoring KPIs, and driving accountability across throughput, SLA adherence, and customer outcomes. Drive performance against core operational metrics, including site visit resolution timelines, partner SLA adherence, cost of service (OpEx and partner spend), and ...