Manager Site Reliability Engineering
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.Location: Kraków (hybrid work - 3 days per week in the office)Manager, Site Reliability Engineering About the Team The Site Reliability Engineering (SRE) team for Sabre Web Services (SWS) is responsible for the reliability, scalability, security, and operational excellence of one of Sabre's most critical technology platforms. SWS provides the API gateway and connectivity infrastructure that enables airlines, travel agencies, developers, and Sabre applications to securely access Sabre services. These systems serve as the front door to major Sabre products and process a significant portion of Sabre's overall transaction traffic. The team combines software engineering and operations expertise to build highly available, fault-tolerant, cloud-native services. Engineers work extensively with Google Cloud Platform (GCP), Kubernetes, Infrastructure as Code, CI/CD automation, observability platforms, and AI-driven operational practices to improve reliability while reducing operational toil. The organization partners closely with software engineering, product, architecture, security, and customer-facing stakeholders across Sabre. What You'll Do As Manager of Site Reliability Engineering, you will lead a team of SRE engineers responsible for the availability, performance, resiliency, and continuous evolution of the Sabre Web Services platform. You will drive operational excellence across Sabre's API gateway ecosystem, ensuring customers can reliably access critical travel services at global scale. You will lead incident management, reliability engineering initiatives, cloud modernization efforts, and automation programs while developing a high-performing engineering team. Lead and develop a team of Site Reliability Engineers, providing coaching, performance management, career development, and technical leadership. Drive service reliability, availability, scalability, and operational excellence across critical production systems and customer-facing platforms. Partner with Engineering, Product, Architecture, and Infrastructure teams to establish and achieve Service Level Objectives (SLOs) and reliability targets. Lead major incident response, postmortem reviews, risk mitigation initiatives, and continuous improvement programs. Promot...