Manager, Technical Operations Center
WHO WE ARE Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com. While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. THE CHALLENGE As the Manager of the Technical Operations Center (TOC), you will lead Take-Two's Austin-based and international TOC teams, serving as the primary responders for our global infrastructure. This 24x7 team, composed of first-line, site reliability, and senior engineers is responsible for the initial triage of critical business platforms, public cloud services, and on-premises compute, network, and storage. Your leadership will ensure the constant availability and peak performance of services essential to our worldwide operations. In addition to infrastructure response, the TOC Manager oversees Take-Two's Problem and Change Management practices. You will manage dedicated leads responsible for the change management lifecycle and the Change Advisory Board (CAB) and the effectiveness of our Problem Management practice, focusing on root cause analysis, post-incident reviews, and proactive trend analysis to prevent future service disruptions. WHAT YOU’LL TAKE ON Oversee Take-Two’s global Technical Operations Center (TOC) staff, including front-line first-responder, senior, and site reliability engineers, ensuring 24x7 availability and performance of critical business services. Direct first response and triage efforts for the global infrastructure footprint, encompassing self-hosted compute, storage, network, critical business services, and public cloud infrastructure. Lead the consolidation and streamlining of TOC/NOC staff into regional centers, aligning resources for function and location. Drive continuous operational improvements by implementing standardized communications and a governed, iterative process for creating and updating runbooks, ensuring all new monitoring intake is documented. Improve operational efficiency and incident response, focusing on reduced Mean Time To Resolve (MTTR). Manage L1/L2 saf...