Marketing Operations Lead

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Pylon is looking for a Marketing Operations Lead to own the engine room of our marketing function: the martech stack, campaign hierarchy, lead scoring and routing, and the data hygiene that determines how well marketing-generated demand converts into pipeline.

We’re a Series B company, and you’d join as our dedicated Marketing Ops hire, the third leg of the Revenue Operations org, alongside Sales Ops and CS Ops, under our Head of Revenue Operations. As the only person focused solely on marketing ops, you’ll take ambiguous requests from across the team and turn them into durable systems, automation, and reporting, not one-off fixes. You’ll also own one of our biggest current investments: we’ve bought Marketo, and you’ll lead the implementation, architecting programs, wiring the Salesforce sync, and migrating our top-of-funnel and nurture motions onto it.

WHAT YOU’LL DO 📌

- Own the martech stack: Administer and improve our marketing tools, including Marketo, Customer.io http://Customer.io, Unify, UserGems, Sequel, Hightouch, Clay, Navattic, and Hex, alongside Salesforce, keeping them integrated, clean, and trusted, and partnering with Sales on Amplemarket.

- Own campaign hierarchy: Maintain a clean, consistent campaign hierarchy in Salesforce so every webinar, paid campaign, event, and sponsorship rolls up correctly into channel and pipeline reporting.

- Own lead routing and speed to lead: Design and iterate lead scoring, lead-to-account matching, and routing logic with Sales Ops, including inbound SDR assignment, account-owner continuity, recycling and disposition, abandoned-demo flows, and closed-lost buffers, so the right leads reach the right rep fast.

- Own lead source, channel t...