Medical Records Coordinator
Overview The Medical Records Coordinator plays a key role in maintaining accurate, compliant medical records for Otterbein's home health and hospice ministries. This position supports all documentation, record-keeping, and physician order tracking processes while serving as a resource for both internal partners and external providers. The coordinator ensures timely updates, supports audits and compliance initiatives, and contributes to the overall efficiency and integrity of the medical records system in alignment with Otterbein’s mission and service values. At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make. Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind. Responsibilities Medical Records Maintenance: Assemble and maintain accurate patient records, ensuring all required documentation is complete and compliant. Perform chart audits for new admissions and discharges; close out records in a timely manner. Electronically distribute, upload, and update documents and orders in the EMR. Record and update patient identification information as needed. Fax and follow up on physician orders to ensure timely signature and return. Regulatory & Compliance Support: Ensure compliance with documentation standards and regulations. Maintain security and confidentiality of all patient care information. Complete ADR requests and support regulatory reviews and audits. Assist with document tracking related to benefit periods, CTIs, and Face-to-Face forms. Communication & Collaboration: Provide guidance to partners on documentation requirements and process improvements. Serve as a liaison between team members, leadership, and external providers. Practice open, respectful communication and maintain a positive, collaborative work environment. Participate in department meetings, committees, and training. Administrative & Operational Support: Identify and report billing or record discrepancies. Notify ancillary vendors of changes in resident information. Support pharmacy and DME documentation as needed. Assist with departmental projects, reports, and QAPI initiatives. Experience & Qualifications Associate’s degree or equivalent experience preferred. Minimum of 1 year experience of medical records or administrative experience preferred. Familiarity with systems such as PCC, MatrixCare, and Careficient is preferred. Valid driver’s license and insurance required. Strong attention to detail, organizational skills, and sound judgement required. BENEFITS* Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance ...