Medical Secretary
Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined Akido Labs, becoming a key east coast hub for healthcare innovation within the Akido Care medical network. Akido Care’s fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team!The Opportunity The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities. What you’ll do Front Office Operations: Greet patients and visitors in a professional and welcoming manner Check in patients, verify demographics and insurance information in Epic EHR Collect co-payments and process patient payments using point-of-sale systems Schedule, reschedule, and confirm patient appointments across multiple providers and locations Manage provider calendars and optimize appointment scheduling Respond to patient inquiries via phone, email, and patient portal messages Register new patients and update existing patient information Medical Records and Documentation: Maintain accurate and confidential patient medical records in Epic EHR Scan, file, and organize medical documents and correspondence Processing medical records requests and release of information forms Ensure compliance with HIPAA regulations and patient privacy standards Track and follow up on missing or incomplete documentation Prepare charts and documentation for provider review Coordinate medical record transfers between facilities and external providers Administrative Support: Transcribe provider notes and communications as needed Process prescription refill requests and route to appropriate clinical staff Coordinate referrals to specialists and obtain prior authorizations Verify insurance eligi...