Member Services Associate- August 2026 (Scottsdale, AZ)

Location: Scottsdale‌Start Date: 08/31/2026‌Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days‌What You’ll DoQuickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy What You'll NeedYou know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity. Shift Days Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on needs throughout the year.  Shift Times Charleston (EST) & Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need.  Shift Expectations Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff). Hear From Our Team  “As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.” – Sarah Breslauer, Team Lead, Member Services An Average DayYou’ll start and end your day at the same time every day during training, and post-training you’ll have an assigned shift for your 40-hour work week. During busier seasons, you’ll have the opportunity to contribute more and be rewarded with overtime pay. You’ll have different daily assignments, so you don’t get bored. And there will always be time for personal and professional development. Our Commitment to You: First and foremost, PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You’ll also receive a complete set of home office equipment to make you comfortable when you work remotely. What We DoWe're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we p...