Membership Manager (NJ PBS)

IMPORTANT APPLICATION INSTRUCTIONS:Upload Resume or Curriculum Vitae for automatic population of information to the application.The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.Job DescriptionSUMMARY:Reporting to the Audience and Marketing Director, the Membership Manager serves as the driving force behind membership acquisition, renewal campaigns, donor stewardship, and database management. The Membership Manager works proactively and creatively to grow and retain NJ PBS's member base as a core revenue and community engagement function, using modern marketing strategies to expand NJ PBS's audience. PRINCIPAL DUTIES AND RESPONSIBILITIES:In collaboration with the Audience and Marketing Director, coordinate activities to grow NJ PBS’s membership program by implementing acquisition strategies with a focus on sustaining members. Serve as a visible brand ambassador for NJ PBS, using exceptional interpersonal skills to connect with, attract, and engage new members and community partners across all touchpoints, including phone, email, video, and in-person events. Develop and execute multi-channel marketing campaigns tailored for member acquisition; emphasis on social media and other emerging digital channels. Execute day-to-day membership operations, including processing gifts, renewals, and acknowledgments.Develop executive sustainer (recurring giving) conversion and retention strategies.Manage the membership database (CRM) and ensure data accuracy.Coordinate on-air pledge drives in collaboration with production and programming staff.Develop and execute direct mail, email, and digital membership campaigns.Implement member stewardship programs including benefits fulfillment, thank-you calls, and member events.Track membership KPIs and report them to the Audience and Marketing Director.Manage relationships with telemarketing and fulfillment vendors.Respond to member inquiries and resolve issues.Coordinate with finance on gift reconciliation and reporting.Assist with grant reporting for funders related to membership metrics.Perform other duties as assigned.Management retains the right to add or change job duties at any time.QUALIFICATIONS:REQUIRED:Bachelor's degree from an accredited institution in a related field.Minimum of three years of professi...