Mid-Market Account Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  The Mid-Market Account Manager owns the commercial growth of a defined territory of Arena customers, with a primary focus on expansion, adoption alignment, and long-term value realization. This role serves as the commercial quarterback across the customer lifecycle, partnering closely with Customer Success, Solution Consulting, Solution Delivery, Marketing, and Renewal Specialists to drive coordinated account outcomes. Success in this role comes from the ability to lead without direct authority, influence cross-functional teams, and translate customer signals into clear commercial opportunities.  Key Responsibilities Own a Defined Territory Patch Manage a portfolio of mid-market accounts within an assigned territory Prioritize accounts based on:  Expansion potential Adoption signals Strategic growth opportunities Balance high-volume coverage with focused attention on top growth accounts  Lead Expansion and Commercial Growth Identify, develop, and close expansion opportunities across the territory, including:  Additional users and teams New use cases and departments Enterprise upgrades where applicable Conduct structured discovery to uncover:  Adoption gaps vs. purchased capabilities Triggers for expansion and value realization Build and execute account growth plans in partnership with cross-functional teams  Act as the Commercial Quarterback Orchestrate cross-functional resources to drive account outcomes, including:  Customer Success Coaches (adoption insights and health) Solution Consultants (use case expansion and demos) Solution Delivery (implementation and onboarding alignment) Marketing (programs, campaigns, and customer engagement) Renewal Specialists (contract execution and timing) Provide clear direction and priorities across account teams Ensure alignment on growth strategy, risks, and next steps  Guide the Customer Journey Serve as the primary commercial point of contact Engage stakeholders across business and functional levels Align Arena capabilities to evolving customer needs and growth plans Position Arena as a platform that scales with the customer  Enable Scalable Execution Across Accounts Manage m...