Mission IT Operator (Clearance Sponsorship)
Job Title: Mission IT Operator (Clearance Sponsorship)Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.Shift Work (12 hours a day 0600-1800, 1800-0600 - rotates every 3 monthsResponsibilities- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems- Analysis techniques and procedures.- Ensure appropriate function of hardware, software, or system functional specifications.- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.- Supports new infrastructure projects.- Maintains all configuration documentation for assigned infrastructure.- Master the steps required to effectively manage and prioritize incidents.- Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams- Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.- Monitor, recognize, evaluate, and correlate system and network problems.- Responsible for maintaining a privileged user level of access, across numerous high-priority systems.- Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.- Interpret system documentation and record problems in appropriate reporting tools.- Support after-action activities, by collecting data that describes the environment at the time of the failure.- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.- Restart system services as needed.- Restart system hardware as needed.- Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.- Coordinate with any required resources across the enterprise to resolve operational issues.- Wo...