Mission Operations Engineer

ABOUT GALLATIN

At Gallatin, we are rebuilding logistics infrastructure for the national security missions of the United States and allied partners. We build AI systems that determine how logistics decisions are made — not just how they're executed. From factory to foxhole, we operate at the layer where data becomes decisions, and decisions make the advantage.

ABOUT THE ROLE

We're looking for a Mission Operations Engineer to join our Field Engineering team and play a foundational role in deploying Navigator, our AI-first defense logistics platform, across our most strategic public sector accounts. As a Field Engineer at Gallatin, you sit at the intersection of customer delivery, engineering, and product, owning the technical relationship with our largest customers and ensuring they unlock the full operational value of what we're building.

You will work alongside customer engineering and logistics teams to integrate Navigator into their existing systems and workflows, from initial onboarding through production-grade deployment. You are a generalist software engineer who thrives in ambiguity, builds trust quickly with both front-line operators and senior program leadership, and finds genuine satisfaction in solving hard problems alongside the people they affect.

WHAT YOU'LL DO

- Implement end-to-end data integrations, connecting customers' existing logistics and sustainment systems to Navigator and back

- Partner with customer engineering teams to optimize data pipelines, including advising on API endpoint design and input/output schemas suited to defense logistics data

- Design, develop, and maintain playbooks, internal tooling, and documentation to help customers onboard quickly and scale sustainably

- Debug technical issues impacting delivery, own technical escalations, and partner with Gallatin's Product and Engineering teams to remove blockers

- Be the technical owner of the customer experience throughout the lifecycle of their engagement, ...