Mission Operations Specialist
ABOUT US:
Havoc is a leader in all-domain collaborative autonomy. Its software-defined hardware approach powers military and commercial-grade autonomous systems across sea, air, and land to sense, decide, and act together in complex and contested environments. Havoc connects assets, enabling them to share information, adapt in real time, and continue operating even when communications are disrupted or denied. Havoc optimizes mission performance and minimizes human risk.
Havoc was founded in 2024 and headquartered in Providence, Rhode Island. Learn more at Havoc: All-Domain Collaborative Autonomy http://havocai.com/ .
About the Role:
Mission Operations Specialists orchestrate the deployment and operation of HavocAI platforms and HavocCloud products in support of customer missions. This role leads the planning and execution of deployments for HavocAI's Autonomous Surface Vehicle (ASV) platforms and HavocControl software, working cross-functionally to ensure successful fielding, high system performance, and strong customer outcomes.
This position sits at the intersection of operations, customer success, and product development. You will be deeply engaged with customers, maintain a constant pulse on how they interact with the HavocAI stack, and translate real-world operational insight into product improvements.
Key Responsibilities and Requirements:
- Deploy and Operate HavocAI Platforms
- Lead the planning, coordination, and execution of deployments for HavocAI ASV platforms, HavocControl software, and HavocCloud products.
- Collaborate with engineering, logistics, and technical operations teams to deploy systems to the field and ensure operational readiness.
- Train and support end users, ensuring effective adoption and high performance of HavocAI systems.
- Monitor system performance during operations and coordinate rapid issue resolution with internal teams.
- Drive Customer Success
- Build trusted, long-term partner...