Money Network Operations Director
Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleMoney Network Operations DirectorWhat does a successful Money Network Operations Director do at Fiserv?As a Money Network Operations Director, you will own key operational workflows and lead cross-functional execution to deliver measurable improvements in cardholder servicing and client outcomes. You will manage vendor performance, own client strategy and provide superior customer service. You will help set standards for knowledge management, ensure operational readiness for changes impacting cardholders, and oversee critical servicing functions tied to SLAs, settlement processes, and file management.What you will do:Own operational performance management for regulated customers cardholder servicing, including trend analysis, action planning, and follow-through to improve service levels and client outcomes.Drive EBT platform growth initiatives.Lead vendor management activities (performance reviews, issue resolution, corrective actions) in partnership with internal stakeholders.Drive incident and problem management for operational events, including coordination of response, communication updates, post-incident reviews, and remediation tracking.Lead development and maintenance of operational documentation (runbooks, procedures, knowledge base) and ensure servicing teams are trained and prepared for changes.Build and own strong relationships with EBT and pre-paid Debit customers.Partner with product, technology, and risk/compliance stakeholders to evaluate operational impacts, escalate risks, and implement mitigations.Manage and track internal SLAs, ensuring adherence to service commitments, identification of performance gaps, and execution of corrective actions.Oversee settlement-related operational processes, ensuring accuracy, timeliness, reconciliation, and alignment with financial and regulatory controls.What you will need to have:Bachelor’s degree or equivalent experience.4–7 years of experience in operations leadership, client experience, contact center operations, or vendor management in a financial services or regulated environment.Background in Pre-paid Debit, EBT and customer service with a demonstrated ability to lead cross-functional execution, manage vendors, and drive issue resolution under time constraints.Strong analytical skills with experience translating data into operational actions and client-ready insights.Strong communication and stakeholder management skills, including experience supporting cli...