Mortgage Customer Service Agent
Mortgage Customer Service Agent
What you’ll do
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Update credit files with high-quality standards, applying documented rules and procedures.
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Provide support and education regarding credit information, file interpretations, and products.
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Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
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Ensure compliance with the company’s procedures and policies.
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Work in a team environment and customer-centric culture.
What experience you need
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Spanish proficiency C1 or above
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English proficiency B2 or above
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High School Diploma
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6-month experience with Google Suite/Microsoft Office (Word and Excel)
What could set you apart
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Accountability, Curiosity, Collaboration, Think and Act differently to bring innovative perspectives to daily challenges, and building trust through reliable execution and transparent communication.