Mortgage Process Administrator

Based on site in Cheadle (SK8 3GW) - Monday to Friday26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidaysFree access to company holiday homesBuy & sell holidaysDiscretionary annual bonus plus an additional Shared Reward BonusMatched pension contributionHealth cash plan plus Private medical insuranceLife assurance and Critical illness coverTravel season ticket loans and Ride to work schemeFree local gym accessLocal bar / restaurant discounts We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.   As a Mortgage Process Administrator, you will be based in a lively sales environment within a team of 4. You will be providing support to the Auction Sales Team and be speaking directly to customers as you gather and collate/ ensure that we have all of the documentation and information required to process the customer's loan application. This is a fantastic opportunity to join a growing business that offers a variety of career opportunities. What you will be doing in more detail:Accurately process applications from receipt of pack to submission to underwriting, completing information on relevant systems and completing relevant fraud prevention checksProvisionally underwrite and package new applications received, providing an initial case assessment and requesting any additional information required to progress to underwritingComplete security checks with applicants where required, with a focus on fraud avoidance, ensuring timely investigation, escalation and reporting, to minimise the risk to the business and the customerAccurately manage the submission process, ensuring all data entry is accurate completed to ensure a smooth transition to underwritingProactively manage a pipeline of cases, ensuring that information is proactively requested from customers and third partiesProvide customers and other stakeholders with updates and ensure required information is requested within service levels We are looking for someone with excellent communication and administration skills along with a keen eye for detail.  Candidates with the following experience will be highly regarded:Administrative experience (Financial Services experience highly regarded)Customer Service experienceAbility to assess and interpret information supplied e.g. bank statementExperience of working in a regulated environment (not essential)Strong communication skills both written and verbal with the ability to prioritise and work to deadlines If you feel you have some of the skills mentioned above, but not all, ...