Network Technical Specialist

Employment TypePermanentClosing Date15 Aug 2026 11:59pmJob TitleNetwork Technical SpecialistJob SummaryJob DescriptionThe Government Assurance Team (GAT) Level 2 Networking team provides complex technical support of a Tier 1 Managed Services NOC. The role has a responsibility for the operation and maintenance of Enterprise customers Data Networks in a 24x7 shift environment.This role requires you to have Negative Vetting Level 1 Security Clearance.What We OfferPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)What You’ll DoTelstra Enterprise - Enterprise Operations Government Assurance Team is responsible for the day-to-day operations of Telstra's enterprise business, including order fulfillment, customer support, and service delivery.Responsibilities of the role You will provide specialised technical support in the detection, investigation and resolution of complex network faults and routines associated with the customers network including associated Telstra carriage services, ensuring all faults are responded and resolved within agreed timelines.This will include:Apply excellent Incident management methodologies to detect and resolve faults in an affective and timely manner to meet monthly KPI metricsPerform L2 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstra’s enterprise customers.Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by TelstraProvide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised. Complete all simple service requests/ MACs in timely mannerCo-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolutionAbout YouEssential Qualifications and Experience NV1 Security clearanceCCNA certifiedFortinet Foundation (Fundamentals/Associate) certifications3-5 years of experience on network supportCisco Switching / routing knowledgeFortinet Switching / routing knowledgeITIL Awareness of incident management, service request fulfilment and change management processHands on experience of Cisco and/or Fortinet device configurationsHighly DesirableBachelor’s degree in engineering / Telecommunications or equivalentCCNP certificationFortinet Advanced (Associate/Professional) CertificationsWireless, F5, Juniper and VOIP knowledgeSDWAN technologiesOther RequirementsYou must be located in Canberr...