Nurse Advisor (RN) - Western Time Zones Coverage

  About Private Health Management Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts works alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care. We make sure they get it. About the Role As a Nurse Advisor on PHM’s Health Advisory team, you’ll manage a portfolio of clients as they navigate the healthcare system and help them obtain high-quality care. Drawing on your clinical expertise and a compassionate, consultative approach, you’ll educate clients, advocate on their behalf, coordinate care, and help them make informed healthcare decisions with confidence. This role is ideal for a mission-driven nurse who thrives in a dynamic, evolving, and high-growth environment. You’ll solve problems, build trusted relationships, and collaborate across teams to create a seamless experience for each client. What You’ll Accomplish Build trusted relationships with clients and serve as a reliable guide throughout their healthcare journey. Help clients access appropriate providers, facilities, and services while reducing the complexity of coordinating care. Ensure smooth transitions and consistent communication across PHM’s clinical and operational teams. Deliver a compassionate, high-quality client experience across a portfolio of low- to moderate-acuity cases. How You’ll Spend Your Days Manage a caseload of clients delivering responsive transaction based clinical support by providing education, advocacy, care coordination, and ongoing support. Conduct a clinical intake via email or phone call to assess the client’s needs and determine the appropriate step forward in their healthcare journey. Collaborate closely with client services coordinators, medical records, and provide network team to holistically manage cases to provide the appropriate provider recommendations, coordinate appointments, assist with medical record review and support, and provide clinical guidance when necessary Provide cross collaboration support to our triage team who handles inbounds via email and phone calls for clients with active needs or who are interested in our services Communicate clearly and compassionately with clients, caregivers, providers, and internal partners. What You Bring to the Table An active Registered Nurse license in your state of residence and at least five years of healthcare experience. Experience in case management, care coordination, patient navigation, or a related clinical environment. The ability to consistently work Monday through Friday from 8:30 a.m. to 5:00 p.m. Pacific or Mountain Time. Experience working remotely Confidence, empathy, critical thinking skills and sound clinical judgment when supporting clients and their families. Strong written and verbal commun...