Ocean Contract Management Team Lead

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer:·       Impact: Your work will directly contribute to the success of our global operations.·       Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.·       Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.·       Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.·       Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees Job Purpose/summary Lead a team within GSC and drive execution towards customer outcomeThis position will be required to manage a team of 15 Tender Experts with varied roles and also act as a single point for the tender, disputes & product teamsThis position will be expected to liaise with the product teams to come up with solutions towards, improvements, automation & change management inline Platform deliverablesKey ResponsibilitiesLead a team of 15 and manage end-to-end service delivery for Quotes-to-Contracts and Contract Maintenance processes for both Short-Term Customers and Long-Term Tender Customers.Serve as the primary point of contact for stakeholders and act as a liaison between business areas, product teams, and GSC teams.Collaborate with cross-functional teams to resolve process-related issues and drive continuous improvement initiatives.Oversee customer performance monitoring, sales enablement, and invoice quality management across regions and customer segments.Key Internal StakeholdersLead-to-Agreement Product OwnersNAM Sales Organization & CSP FunctionsTender & Contract Management (GSC) Teams across sitesContract Maintenance TeamsDisputes Management (GSC)Qualifications & ExperienceBachelor’s or Master’s degree from a recognized university.Minimum 6 years of experience in Customer Service, Tender Management, Sales Operations, or Performance Management.Required SkillsStrong problem-solving and decision-making abilities with...