Ocean Sr Customer Support Rep
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Job Description
Job Summary
This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.
Responsibilities
- Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.
- Resolves complaints across functional groups.
- Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.
- Interfaces with external carriers and vendors to maximize service.
- Trains newly hired employees, and serves as a mentor.
- Works export/import and supports additional compliance and regulatory responsibilities.
- Solves customer complaints and development of action plans where trends exist.
Qualifications
- Minimum one year customer service experience
- Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing
- Strong oral and written communication skills
- Advanced Microsoft Office skills
- Systems knowledge and experience
- Analytical and resolution abilities
Employee Type
Permanent
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