On-site Customer Service Engineer - Guam/Saipan
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. ESOM EUO On-Site Support Customer Service Engineer – Guam VAMC Must be US Citizen or Permanent Resident (>3 years) Pay: $50,000 - $58,000 - to include additional $500 after 60 days of employment, $500 after 120 days, and $1000 after 12 months of employment - full benefits included *THIS LOCATION INCLUDES ADDITIONAL TRAVEL REQUIREMENTS TO SAIPAN: Will travel to Saipan be billable? Yes How often will trips need to be made to Saipan? One or two trips a year How often will travel be required to those satellite sites on Guam outside of the home base (Guam VA Clinic)? Not many, if any, the person will be working those sites remotely Summary: As an onsite Customer Service Engineer on our project, you will be supporting the Department of Veterans Affairs. You'll analyze problem areas and opportunities for improvement in this mission critical network.This position is located 100% onsite at the Veterans Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours. Duties include: Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets. Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance). Frequently traversing around large VA site campus while transporting equipment to various office buildings. Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now. Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes. Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software. Providing user management account support where Elevated Privileges (EP) may be required. Performing software application inst...