Onboarding Manager

Permanent Role Hybrid Ways of Working Open to Melbourne or Brisbane We're REA   With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.  Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.  Where the team fits in Realtair is REA Group’s end-to-end workflow platform for real estate agencies, helping agents move seamlessly from first vendor conversation to final settlement. Combining proposals, digital signing, offer and auction management, deposits and post-sale workflows, Realtair makes complex property transactions simpler, smarter and more connected.What the role is all about As Onboarding Manager, you’ll lead the implementation of the Realtair platform for new customers, helping them realise value quickly, adopt new ways of working and achieve meaningful business outcomes. You’ll guide customers through onboarding, enablement and change management, delivering a smooth transition from Sales to Customer Success.Supporting customers across all segments, you’ll provide high-touch onboarding for strategic customers and scalable experiences for broader cohorts. Working closely with Sales, Customer Success, Product and Support, you’ll remove barriers to adoption and build the foundations for long-term success.While no two days are ever the same, you’ll be responsible for:Delivering Realtair's onboarding strategy to accelerate customer time-to-value and establish the foundation for long-term customer success.Partnering with customers to define success measures, implementation milestones, and desired business outcomes.Leading customer implementations from handover through to successful onboarding and transition to Customer Success.Conducting discovery and kick-off sessions to understand customer goals, workflows, and implementation requirements.Developing and managing implementation plans that align onboarding activities with measurable customer outcomes.Guiding customers through platform configuration, workflow design, and best practice adoption to support their business objectives.Delivering engaging onboarding and enablement sessions, both virtually and in person, that build customer confidence, accelerate adoption, and embed new ways of working.Monitoring customer progress against implementation milestones and success outcomes, proactively identifying risks, removing blockers, and partnering with Customer Success to ensure a successful transition.Building trusted relationships with key customer s...