Onboarding Risk Manager

WHAT DO WE DO?

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.

THE ROLE:

We are looking for a highly motivated self-starter who will bring with them a solid background in leadership, process optimisation and onboarding risk management in a fast-paced, ever-changing environment. You will manage our Onboarding Risk team, with analysts and leads across 3 different regions (NA, UK/EU, APAC). The Onboarding Risk team is the first line of defence for identifying fraud and payment-related risks during account onboarding.

As the Onboarding Risk Manager, you will report to and support the Head of Risk & Compliance to identify and drive improvements to ensure our risk processes are holistic, compliant, and of exceptional standards.

Your key responsibilities will be:

- Lead the day-to-day operations of the Onboarding Risk team, ensuring consistent, high-quality risk decisions and throughput

- Manage, coach, and develop team members and team leads; set clear goals, feedback rhythms, and performance standards

- Provide expert support on complex or high-risk applications, including escalations and judgement-based decision-making

- Own onboarding risk procedures: document, maintain, and continuously improve processes, controls, and playbooks

- Build strong relationships across Risk and with key internal and external stakeholders to enable effective decisioning and smooth execution

- Oversee and strengthen onboarding risk management, ensuring policies and controls are applied effectively and prop...