Online - Hotel Customer Service Coordinator - Entry Level

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service.

Responsibilities

Understand client needs and travel preferences

Provide hotel recommendations and confirm reservations

Manage booking changes and follow-up communication

Keep detailed, accurate client records

Requirements

Organized and dependable

Comfortable with digital tools and remote communication
Friendly, professional demeanor
Willingness to learn the travel booking process

Benefits

Collaborative remote environment

Hands-on guidance and self-paced training

Access to industry partnerships and hotel programs