Operations

OPERATIONS AT SILNA https://www.silnahealth.com

THE OPPORTUNITY

As Silna experiences explosive growth, we're seeking a talented Operations hire to join our team in NYC. Operations is core to Silna, and the notoriously opaque world of insurance operations needs someone who can build and optimize the processes that make everything run seamlessly. This role offers the chance to work hands-on, design workflows that matter, and drive real-world impact from day one—all while collaborating closely across our lean, high-performing team.

As an early member of our Operations team, you'll work on transforming complex insurance workflows into streamlined, scalable operations. One one side, you'll create SOPs that set our team of insurance specialists up for success while supporting our expansion across states, payers, and specialties. You'll also work closely and have the opportunity to manage our specialist teams, partner with engineering on automation opportunities by applying AI to solve real world problems. This is a unique chance to play a pivotal role in shaping the future of our business and the lives we touch, all within a data-first, startup environment.

KEY RESPONSIBILITIES

COMPLEX PROBLEM SOLVING, PROCESS DESIGN, & OPTIMIZATION

- Design and optimize core workflows for eligibility checks, benefit verifications, and prior authorizations

- Work with engineering to identify areas of opportunity for automation in operational processes, and use cutting-edge technology and apply AI-first solutions to automate key workflows

- Create SOPs that ensure consistent, accurate task completion across our operations team

- Configure rules and frameworks for accomplishing tasks both automatically and manually

CROSS-FUNCTIONAL LEADERSHIP

- Lead our team of insurance specialists, providing guidance and ensuring operational excellence

- Partner with engineering to identify automation opportunities and design scalable systems

- Collaborate with product, eng...