Operations Control Coordinator - Dispatch

The Operations Control Coordinator's primary responsibility is to work effectively with internal and external customers, as well as peers and management, to provide safe and efficient flight support services to the Flight Operations Team. This particular position will focus primarily on dispatch, but will be asked to perform the scheduling and reporting role as required. The Operations Control Coordinator is responsible for providing the highest level of service and will play an active role in the company's Safety Management System. This is a full-time, non-exempt or a part-time position based on need.Responsibilties Include:Communicate to pilots, management, and/or other departments all safety related concernsMonitor all flight operations and record departure and arrival of all flightsUse software system (ETA) to perform daily operations related to training and flight activitiesCoordinate and interface with scheduling, line service, maintenance, and managers as appropriateAuthorize solo flights by reviewing pilot documentation and flight plansInitiate emergency action plan procedures and notify appropriate personnel in a timely mannerEnsure all international and overnight flights have proper documentation filed prior to departure • Create work orders for aircraft malfunctionsVerify available resources are in a suitable condition for useUtilize checklists to complete tasks such as opening and closing proceduresRecord all incidents in log and complete appropriate formsRespond to calls made on the practice area frequency and monitor other frequencies as neededComply with procedures established in FIT Aviation manualsSecondary Roles & Responsibilities:Answer and transfer phone callsTake pictures of flight students upon completion of ratings or solo flightsPrint and post pictures on the bulletin boardAssist Operations Control Coordinator-Scheduling and ReportingProctor FAA Pilot examsAdditional duties as assignedRequirements Include:At least an associate degree from an accredited college or six months to one year of relevant work experienceMust be a US Citizen and at least 21 years of ageAt least a FAA private pilot certificate with an instrument rating, or a FAA Dispatcher CertificateComputer skills including proficiency in using MS Office applicationsMust be willing to work a flexible schedule including weekends, evenings and holidaysMust qualify as FAA Test proctor within 6 months of hireKnowledge of Talon-ETA and TFBO softwarePrior customer service experiencePrior Safety Management Systems experienceDesired Experience:Excellent customer service and organizational skills with the ability to multi-taskAbility to work with individuals from diverse culturesStrong interpersonal and communication skillsProven results-oriented and self-motivated work styleEqual OpportunityFlorida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, cit...