Operations Coordinator

🎨 Who Are We?

Convelio is a licensed freight forwarding company evolving at the intersection of Tech, Logistics and the Art World. We specialise in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

🎩 Your Role:
We are looking for a high-energy, results-driven, team-oriented Operations Coordinator to join our rapidly-growing Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for both our customers and our freight and delivery partners.
You’ll be managing the shipment end to end — from customer interaction, quoting, booking the shipment until final delivery, overseeing the whole project from start to finish for the clients in your portfolio.
 
✏️ What you’ll do:
Manage incoming customer shipment requests, including quotes & use of our pricing algorithm
Book and then monitor shipments whether by courier, roadfreight or airfreight, and proactively update our customers about the shipments
Coordinate with third party suppliers such as airlines and white glove agents and fix thousands of different issues every day to ensure that KPIs are consistently met
Complete export customs entries for your shipments (you will receive training if you have not done this before) and make sure that every artwork is accompanied by the correct documentation
Develop and maintain strong customer relationships, ensuring responsiveness and high service levels
Collaborate with other Operations t...