Operations Lead

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

THE OPPORTUNITY

Trust Wallet is looking for an Operations Lead to drive operational excellence across the business. This role will oversee day-to-day operations, improve internal processes, coordinate cross-functional initiatives, and support scalable growth. The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced Web3 environment. The Customer Support Manager will report directly to this role.

KEY RESPONSIBILITIES

- Lead and optimize daily business operations to ensure efficiency and alignment with company goals.

- Design, implement, and improve operational processes, workflows, and internal controls.

- Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution.

- Monitor operational KPIs and prepare regular reports for leadership.

- Identify bottlenecks, risks, and areas for improvement, and implement practical solutions.

- Manage vendor relationships and support procurement or external partnerships where relevant.

- Support budgeting, resource planning, and operational forecasting.

- Coordinate strategic projects and ensure timely delivery across teams.

- Develop documentation, SOPs, and internal policies to support scale...