Operations Manager

At Oceanarium, we aim to ensure that all of our visitors experience a fantastic day out. It’s not just about the amazing attraction and all it has to offer, each member of our team plays a part in making this happen.Oceanarium is part of Parques Reunidos, one of the leading leisure park global operators, with more than 30 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe.At Oceanarium we are thrilled to announce this role, and we are looking for a confident and committed individual to join our team.Role Type:PermanentWe’ll provide full training and uniform, a competitive salary package and a whole host of benefits, including complimentary attraction tickets, discounts and other incentives…Oh, and you’ll be working alongside an amazing team!! We are seeking:Operations ManagerFor the following vacancy, we are looking for a confident and committed individual who is passionate about the opportunities this role may bring.Company OverviewAre you a seasoned operations leader with a passion for delivering exceptional visitor experiences? Oceanarium Bournemouth is seeking a highly motivated Operations Manager to play a key role in the day-to-day management of one of the South Coast’s leading visitor attractions.Located on the iconic Bournemouth seafront, the Oceanarium is a popular aquarium attraction welcoming thousands of visitors every year. Owned by Parques Reunidos, one of the world's largest leisure and attraction operators, we are part of an international organisation with attractions across Europe.The RoleReporting directly to the UK Director, the Operations Manager will be responsible for overseeing the daily operation of all non-animal functions within the attraction. This is a hands-on leadership role requiring a proactive individual who can drive operational excellence, lead teams, and ensure an outstanding guest experience. Open everyday except for Christmas day, weekend work and availability during school holidays is expected.Key responsibilities include:Managing recruitment, training, and development of all seasonal employeesLeading and supporting operational teams across the attractionEnsuring compliance with health and safety standards and best practiceOverseeing cash handling, financial controls, and operational budgetsDriving guest service excellence and enhancing the visitor experienceManaging facilities, maintenance and cleaning operationsMonitoring visitor satisfaction and implementing continuous improvementsSupporting the ongoing commercial performance and profitability of the businessProviding leadership and oversight of the Admissions, Retail, and Catering departmentsTaking full operational responsibility for the attraction in the absence of the UK DirectorAbout YouTo be successful in this role, you will have:Proven management experience within the visitor attraction, leisure, hospitality, or tourism sectorStrong knowledge and practical expe...