Operations Manager
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
www.quadreal.com
Role Description
As the Operations Manager of the Industrial East Portfolio, you will oversee daily building operations and technical service delivery across a large network of industrial properties and business parks in the GTA.
This position plays a key role in operational performance oversight, capital planning and project delivery, advancing sustainability goals including Net Zero targets, and ensuring safe, compliant, efficient and well-maintained building operations.
You are a hands-on, service-oriented leader who thrives in a fast-paced environment, with a strong focus on collaboration, technical excellence, customer experience and developing others. You use operational data, technology and sound technical judgment to identify risks, improve performance and support both short-term operations and long-term asset value, while contributing operational knowledge and best practices to broader National Industrial initiatives.
Responsibilities
Operational Oversight & Compliance
- Oversee day-to-day building operations, maintenance, fire and life safety systems and technical service delivery across the Industrial East Portfolio.
- Provide oversight of preventative maintenance programs, inspections and work orders, ensuring deficiencies and overdue items are appropriately assigned, escalated and resolved.
- Ensure compliance with QuadReal policies and applicable codes, regulations and operating standards.
Performance Reporting & Data Management
- Review operational performance reporting, including COVE preventative maintenance performance, Dynamics work-order and inspection activity, fleet driver-safety metrics and other operational KPIs.
- Use reporting and trend analysis to identify risks, recurring issues, outstanding items and opportunities for operational improvement.
- Ensure appropriate follow-up and accountability for identified deficiencies and performance issues.
Building & Technical Operations
- Provide technical leadership across HVAC and RTUs, electrical, plumbing, BAS, roofing and building envelope, and fire and life safety systems.
- Support troubleshooting, lifecycle planning, equipment replacement and capital decision-making.
- Provide technical guidance to Building Operators, Property Management and other stakeholders when complex building issues arise.
Preventative Maintenance & Asset Planning
- Support QuadReal's Preventative Maintenance framework, lifecycle costing, equipment inventories and capital asset planning.
- Ensure preventative maintenance programs are effectively implemented and appropriately documented.
- Use equipment condition, maintenance history and operational data to support repair-versus-replacement and capital planning decisions.
Sustainability & Net Zero
- Identify and execute initiatives aligned with QuadReal's Net Zero and ESG objectives, including energy reduction strategies, building automation optimization and capital upgrades.
- Monitor utility performance and identify opportunities to improve building efficiency.
- Collaborate with Sustainability and Environmental teams on energy, decarbonization and environmental initiatives.
Health, Safety, Risk & Compliance
- Promote a strong culture of safety, integrity and operational responsibility.
- Support Health & Safety programs, inspections, hazard assessments and emergency preparedness.
- Oversee environmental reporting, risk mitigation measures and operational compliance requirements.
People Leadership & Development
- Lead, coach and mentor Building Operators and Operations Coordinators, fostering accountability, continuous learning and strong performance.
- Maintain regular communication with team members and provide clear direction, feedback and support.
- Delegate responsibilities appropriately and provide employees with opportunities to develop their technical knowledge, problem-solving and decision-making capabilities.
- Encourage Building Operators to take ownership of their assigned properties and operational responsibilities while providing appropriate management oversight.
Contractor & Vendor Management
- Manage third-party service providers and contractors to ensure compliance with contracts, established scopes and performance expectations.
- Support procurement, tendering and RFP processes for building services and technical programs.
- Review contractor proposals, pricing and recommendations to ensure appropriate scope, value and operational requirements.
Tenant Improvements & Alterations
- Coordinate and provide technical review of tenant fit-outs, leasehold improvements and alteration requests in collaboration with Leasing and Property Management.
- Review drawings, specifications and proposed modifications for potential impacts to base-building systems, life safety, structural components, roofing and other building infrastructure.
- Ensure appropriate permits, consultant reviews, certifications and project close-out documentation are obtained where required.
Budgeting & Capital Projects
- Assist in preparing and executing annual operating and capital budgets.
- Track operating and capital variances and identify emerging risks or requirements.
- Support capital projects from scope development and procurement through construction, commissioning and close-out.
- Provide operational input into capital planning and equipment replacement priorities.
Property Inspections & Technical Audits
- Conduct regular property inspections and maintain appropriate oversight of building conditions and operating standards.
- Review technical audits, engineering reports and consultant recommendations.
- Support procurement and delivery of major building repairs and upgrades.
- Ensure deficiencies identified through inspections or technical reviews are appropriately tracked through completion.
Technical Recommendations & Problem Solving
- Provide clear and well-supported operational recommendations to Property Management and senior management.
- Recommendations should appropriately identify the issue, scope, technical considerations, pricing, available options, risks and recommended course of action.
- Exercise sound judgment in determining when matters can be resolved operationally and when additional consultant, management or specialist review is required.
Technology & Continuous Improvement
- Champion operational technology and continuous improvement, including COVE, smart-building platforms and other operational systems.
- Support the appropriate use of AI and data tools to improve reporting, asset information, equipment inventories, data verification, productivity and operational decision-making.
- Identify opportunities to simplify processes and improve consistency across the portfolio.
- Ensure technology and AI tools are used in accordance with established QuadReal technology, cybersecurity, privacy and approval requirements.
Cross-Functional Collaboration
- Collaborate with Property Management, Leasing, Development, Asset Management, Health & Safety, Sustainability, Environmental, IT, Finance, HR and other stakeholders.
- Provide Operations input into leasing requirements, tenant projects, capital planning and building-related decisions.
- Support the transition of newly developed or acquired properties into ongoing Operations, including commissioning, deficiency management, asset information and operational handover.
National Industrial Operations Collaboration
- Support National Industrial Operations initiatives and forums, sharing operational knowledge, lessons learned and best practices across regional portfolios.
- Collaborate with Operations colleagues nationally to promote consistency in building operations, preventative maintenance, technical standards, technology adoption and continuous improvement.
- Participate in the development and review of national operational standards, specifications, programs and best practices as required.
Customer Experience
- Act as a key Operations contact for tenant and building-related matters and ensure timely resolution of operational issues.
- Promote high levels of customer satisfaction through consistent service delivery and proactive, professional communication.
- Work collaboratively with Property Management to support tenant relationships and overall building experience.
Experience and Qualifications
Experience
- 5-7 Years of progressive experience in facilities or building operations management, ideally within industrial or mixed-use portfolios, including experience in a supervisory or management capacity.
- Demonstrated experience managing operating and capital budgets, preventative maintenance programs and infrastructure projects
- Strong working knowledge of HVAC, electrical, plumbing, BAS, fire and life safety, roofing and building-envelop systems.
Technical & Systems Skills
- Proficient in Microsoft Office, Yardi, preventative maintenance/work-order platforms and Building Automation Systems
- Strong understanding of asset lifecycle planning, operational reporting and data analysis, smart-building technologies and the appropriate use of AI and digital tools to improve operational efficiency and decision-making....