Operations Manager (Illinois)
ABOUT BASE
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
ABOUT THE ROLE
Base is looking for an Operations & Strategy Manager to lead our Chicagoland market—our first major expansion beyond Texas. This is a foundational leadership role responsible for the full operational footprint in Northern Illinois: warehouse and materials operations, field installation crews, and local market strategy.
You will own the end-to-end execution of getting Base systems into homes—from the moment parts arrive at our warehouse to the moment a customer’s battery is energized. The ideal candidate brings a "builder’s mindset"—someone who is equally comfortable on the warehouse floor, on a job site, and in a high-level planning meeting. This role is about laying the groundwork for long-term success and setting the standard for excellence in service delivery.
What You’ll Do
- Regional Leadership: Own all operational outcomes for the Chicagoland market, including installation volume, warehouse throughput, quality, safety, and customer experience.
- Market Strategy & Scaling: Translate company-wide goals into local execution plans. Identify "signals" in the data to improve local performance and design processes that can scale from 10 to 1,000+ installs.
- Warehouse & Logistics: Supervise warehouse operations, ensuring 100% inventory accuracy (FIFO), WMS hygiene, and seamless material staging for field crews.
- Field Operations: Manage and mentor field installation crews and electrical leads. Ensure all work meets NEC standards and Base’s rigorous quality and safety protocols.
- External Stakeholder Management: Build and maintain critical rela...