Operations Specialist II, Aerospace & Defense (US)

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.   Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.  The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.   Own the Judgment Calls That Keep Orders Moving Every shipment eventually hits a moment that isn't in the SOP — a failed carrier connection, an oversized load with no obvious coverage, a customer who needs a straight answer under pressure. As an Operations Specialist II, you're the person who resolves that moment without waiting for someone else to tell you how. You've mastered the OS I fundamentals and are now trusted to act on incomplete information, source coverage other people can't, and de-escalate situations independently. This is where reactive execution starts becoming proactive ownership.   What You'll Do Must be able to perform all responsibilities included in the Operations Specialist I job description, in addition to the following: Resolve What Doesn't Fit the Standard Playbook Independently start carrier traces for failed-to-load or unable-to-locate shipments Source driver coverage for any segment of an order, including oversized shipments Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers Apply training and tenured knowledge to anticipate complications and proactively solve for them Exercise Independent Judgment De-escalate most situations without assistance Know when to escalate an order versus independently resolving it using available resources Understand the downstream impact of decisions made within an order Communicate Proactively and Strengthen the Platform Communicate proactively — not just reactively — with customers, drivers, and agents at every step of the shipment process Maintain ...