Operations Training Specialist I

Applicants must have current authorization to work in the United States on a full-time basis.The IL Operations Training Specialist I supports the overall development of various positions by ensuring appropriate metrics are being met and by using observations/data to determine areas of improvement. This role coordinates with Internal Legal departments to address task-specific training requirements while ensuring strict alignment with Corporate Legal Leadership Standards. The Operations Training Specialist I facilitates learning and development initiatives utilizing a variety of training methods and tools, delivers guidance and feedback on performance expectations, and ensures assigned work groups are providing the correct information and following the proper procedure.ResponsibilitiesProvide targeted coaching, feedback, and operational direction to assigned legal support teams.Plan and construct coaching and interactions with assigned work groups daily using internal legal leadership model to review casework accuracy, compliance metrics, and productivity trends.Participate in new hire training and onboarding for legal assistants, paralegals, and operations staff.Training assignments as directed by Manager.Partner with Internal Legal Managers to create developmental plans.Perform other duties, as assigned.MINIMUM REQUIREMENTSEDUCATION:  High School Diploma             EXPERIENCE:  1+ years of experience in a Training related roleKNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:Skilled in Outlook and ExcelKnowledge of organizational infrastructure and adult behavioral patternsAbility to work independently with some direction from colleagues and managementStrong interpersonal and communication skillsAbility to train and facilitate trainings to groupsPREFERRED QUALIFICATIONSEDUCATION:  Associate's                 FIELD OF STUDY:  Communications, Public Speaking, Organizational DevelopmentEXPERIENCE:  2+ years of experience in a Training related role#LI-MCMIf you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards P...