Order Fulfillment Specialist

Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.  We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better. At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future. The Order Fulfillment Specialist is responsible for ensuring timely, accurate, and efficient processing of customer orders from our warehouse and delivery systems. The focus is on delivering service that supports order accuracy and efficiency, and long-term customer satisfaction and retentionDuties and ResponsibilitiesOrder ProcessingReceive, verify, and process customer orders, ensuring all items meet the specifications and delivery timeliness.Check Sales Order status and plans target dispatch and/or delivery datesReview status of pending unserved SO and monitor SO-Aging & collaborate with Sales & production for allocation & depletion, if any.Monitor and tracks status of booked Sales Orders from processing until delivery to customerCollaborate with concerned departments/teams (Production, Supply Chain, Sales, Warehouse and Logistics), on issues affecting order fulfillment to prevent delays and ensure on-time customer order delivery. Fulfillment GovernanceMaintain data on Perfect Order Fulfilment (POF) to regularly publish and report performance and supplementary KPIs to improve Business goals.Maintain data on differences between Average Order Volume versus Actual Orders in a per client level. Regularly publish performance on the said differences, and the reasons on gaps (if decreased) or improvements (if increased).For the volume decreases, escalate to Sales Manager and Distribution Manager in order to immediately bridge the gap with customers. Customer Retention: Develop and maintain strong relationships with clients, ensuring their ongoing satisfaction with our products and services. Identify opportunities for repeat business and customer loyalty through personalized communication and follow-up.  Inventory ManagementCollaborate with warehouse and logistics partners to ensure the accurate tracking and replenishment of stock levels for flour and non-flour productsCollaborate with Warehouse and Logistics (W&L) Specialists to determine Order readiness & attainmentProvide Orders Schedules to W&L Specialists to ensure effective execution  Cus...