Order Management Specialist
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.As an Order Management Specialist based in Morristown, NJ, you will play a critical role in delivering exceptional service and ensuring seamless order management for our customers.Acting as a trusted partner, you will collaborate across functions including supply chain, logistics, and commercial teams to drive operational excellence and customer satisfaction.This is an exciting opportunity to contribute to Arxada’s growth while building strong relationships and continuously improving processes in a dynamic and collaborative environment.Essential Job Functions:Manage end-to-end order processing, ensuring accuracy, timely execution, and customer satisfactionAct as the primary point of contact for customer inquiries, resolving issues with a proactive and solution-oriented approachCollaborate closely with logistics and supply chain teams to ensure smooth delivery and fulfillment processesMaintain and update order data in SAP, ensuring data integrity and compliance with internal processesAnalyze customer needs and identify opportunities to improve service levels and operational efficiencySupport continuous improvement initiatives and contribute to enhancing customer experienceBuild strong relationships with internal and external stakeholders through clear communication and teamworkQualifications & Experience:Bachelor’s degree preferred in Logistics, Supply Chain, Business Administration, or a related fieldMinimum of 3+ years of experience in Customer Service, Logistics, or Supply Chain, including at least 1 year in Order ManagementHands-on experience working with SAP and strong proficiency in Microsoft ExcelFluent in English with excellent communication and interpersonal skillsStrong problem-solving mindset with the ability to prioritize and manage multiple tasksHigh level of accountability, resilience, and a collaborative team spirit aligned with Arxada’s valuesCompensation & Benefits:The expected salary range for this role is $50,000 to $61,000, but specific employee compensation may vary depending on factors including experience, education, training, licensure, certification, location and other job-related, non-discriminatory factors permitted by law.This role i...