PA Supervisor

As PA Supervisor, you will work closely with the PA Team Lead to support the PA function across the Americas region. This role plays a key part in the day-to-day leadership and management of the function, ensuring a high-quality, responsive and consistent service is delivered across the region.The PA Supervisor role is highly proactive and involves working closely with practice groups across the Americas, while also helping to shape the future direction of the PA function. You will use sound judgement, initiative and a collaborative approach to deliver a professional, client-focused service in a fast-paced environment.The key aspects of the PA Supervisor role are as follows:Manage PA and secretarial capacity across the Americas region, ensuring the right size, structure and level of support are in place to meet the evolving needs of the practice groups.Promote teamwork, flexibility and collaboration across the PA and secretarial function to deliver an effective and seamless service to fee earners.Line manage and coach the PA Team Lead, while also acting as an escalation point for the wider team on people-related matters.Build strong relationships with partners and other stakeholders across the practice groups in the region, gathering feedback and helping ensure this is shared constructively with the PA team.Support performance management across the PA function, including providing guidance on performance issues, addressing concerns in a timely way and escalating employee relations matters where appropriate.Support the recruitment, onboarding and training of PAs, helping to ensure the team has the capability, skills and development needed to meet business requirements.Contribute to the ongoing development of the PA function, including identifying opportunities to improve processes, ways of working and service delivery.Key responsibilitiesResourcingEnsure the practice groups are effectively and efficiently resourced, while managing ratios and that work, and partners/counsel are allocated appropriately, matching skill sets with the requirements and that surplus capacity is reallocated where appropriate.Ensure that each practice group’s administration and logistical tasks are managed effectively by the right PA within each group (it may be that some tasks can be shared across a number of PAs within a group).When necessary and agreed with the practice group and Senior HR Manager recruit top talented resource for the appropriate level of role across your practice groups; conduct interviews; make recruitment and remuneration decisions (with support from the Senior HR Manager).Monitor PA/secretarial resource needs across the region to allow for provision of ad hoc support to cover both planned and unplanned absences if necessary.Manage overtime within the region – ensure any overtime requests are necessary and cannot be managed / supported by other means.Performance ManagementManaging the entire appraisal process for the PAs including: co-ordinating f...