Partner Operations Representative

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in...How you'll help us achieve it The PartnerOps team's mission is to integrate and maintain all the bill payments our users want in the apps (Customer, agent, business) as soon as possible. In detail, we should keep payments as reliable and available as possible, ensure our business accounts are funded, and build good relationships with our partners. We’re looking for a Burkina-based candidate who is resourceful, determined, tenacious, and diligent- someone who thrives on getting things done. This role will also involve supporting operations across all Wave Opcos. In this role, you’ll be expected to ; Manage operationally escalated cases by the Support Teams. Interpret user information and inform partners. Interpret Sigma Chart. Make collections, forecasts, and reconciliations, and follow them up on their effectiveness. Have clear communication with partners regarding issues, claims, and outages. Escalate cases/Claims,/Outages to the partners. Communicate clearly with the team's support and the rest of the product team (verbally and in writing). Ship announcements with simple subject matter for public consumption with strict supervision. Effectively write and ship most announcements with the necessary final supervision. Be a very organised person (keeps good notes and communicates effectively on Slack and Google Suite). Be multitasking (can do many tasks simultaneously: being on duty, treating bugs, claims, and requests addressed to partner Ops, and interacting with other departments for their needs). Communicate precise requirements clearly to the eng team without the team lead or product manager intervening (persuasive; can convince). Key details You'll work from our office in Ouagadougou. Work authorization in Burkina Faso is required. This is a permanent position. Our salaries are competitive and calculated using a transparent formula.  We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for...