Patient Care Coordinator
Sport & Spine Physical Therapy is a premier provider of physical therapy and sports medicine service serving Portsmouth, NH for over 20 years. As a PT-owned private practice, we are driven to provide highly individualized patient care that is centered on results. At Sport & Spine, we focus on relieving pain, improving movement, and restoring functioning. We also provide preventative healthcare and education to reduce a patient’s risk of re-injury.
We are looking for passionate and driven professionals who bring the best of themselves to everything they do. If you are ready to make a meaningful impact in a setting that supports clinical excellence, career growth, and teamwork, apply now!
Sport & Spine Physical Therapy is seeking a highly motivated and detail-oriented individual to join our Portsmouth, NH clinic as a Patient Care Coordinator!
*Hours needed: Monday through Friday 9am-6pm*
About Us
At Sport & Spine Physical Therapy, we believe in fostering an environment where every team member feels valued, supported, and empowered to make a difference. We're not just about filling positions; we're about building careers and relationships that last.
Your Role
As a Patient Care Coordinator at Sport & Spine Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.
What you'll do
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer incoming phone calls and route them to the appropriate staff members efficiently.
- Schedule appointments, verify insurance information, and assist with patient registration.
- Maintain patient records and ensure accuracy of information in our computer systems.
- Coordinate with therapists and clinicians to manage patient appointments effectively.
- Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
- Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
- Demonstrate excellent time management skills to handle multiple tasks simultaneously.
About You
- High school diploma or equivalent.
- Previous experience in a receptionist or customer service role is preferred but not required.
- Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
- Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
- Strong computer skills.
- Excellent phone etiquette and strong interpersonal skills.
- Valid driver's license.
- Ability to work flexible afternoon and evening shifts.
- Attention to detail and ability to handle sensitive patient information confidentially.
Sport & Spine Physical Therapy is committed to serving our team members who serve our patients and our communities. We offer competitive compensation and benefits for our employees and a collaborative, positive culture committed to...