Patient Financial Advocate (Medicaid Focus)

Make a meaningful impact by helping patients navigate the financial aspects of their healthcare experience.MAHEC is seeking a compassionate and detail-oriented Patient Financial Advocate to serve by helping patients overcome financial barriers to care and access the resources available to them. Working directly with patients, you'll identify payment solutions, connect individuals with financial assistance programs, and provide guidance through complex healthcare and billing processes. This role combines patient advocacy, problem-solving, and financial counseling to support positive patient outcomes and ensure every patient is treated with dignity, understanding, and respect.JOB SUMMARY:  Working inside the clinical facility, manage patient account problems by working directly with the patient to identify payment solutions, utilizing special qualifications, and sliding fees, and initiating the discharge process.   SPECIFIC RESPONSIBILITIES:  Provide guidance and education to all patients who have or are expected to have patient responsibility balances for accessing discount programs, applying for Medicaid programs, setting up payment plans, qualifying for MAHEC Charity Care and other MAHEC fully funded programs Maintain established policies and procedures for patient billing and stay abreast of current state and federal guidelines and laws pertaining to collections Responsible for coordinating the discharge process according to MAHEC’s discharge policy Responsible for qualifying applicants for MAHEC Charity Care, governmental assistance programs, MAHEC fully funded programs Utilize estimating tools to determine patient responsibility amounts and communicate with the patient Perform duties related to Collections to include generate and mail collection letters, receive phone calls from patients related to collection balances and other collection activities as assigned   KEY COMPETENCIES:  Communication Skills  Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.   Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday app...