Patient Services Coordinator - Per Diem

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. The Opportunity  Looking to make a real difference in healthcare while building a rewarding career? As a Patient Services Coordinator in our Clinic Support Center, you'll be the first friendly face patients encounter when they reach out for virtual care. You'll work closely with our clinical team to ensure smooth, efficient patient interactions. From registering new patients and updating records to collecting payments and assisting those in need, your role is essential in delivering exceptional care.   In addition to serving our virtual patients, you'll support in-person Medical Receptionists, helping them manage patient flow during busy times. Whether you’re just starting your career in healthcare or looking to grow in customer service, this is an ideal role for someone who enjoys working with people, staying organized, and multi-tasking in a fast-paced environment.     Please note that this position is an in-office role. Our new office is located in Portsmouth, NH and offers free parking, a gym with Pelton bikes and showers, tea and coffee stations, as well as standing desks for each employee.  Why You'll Love This Role   Kickstart Your Career: Perfect entry point for those looking to grow in healthcare or customer service.  Collaborative Environment: Be a vital part of a supportive team that values clear communication and patient care.  Variety & Impact: Engage with patients virtually, manage registration, payments, and work alongside healthcare professionals to ensure a seamless experience.  Your Impact  Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance over the phone. Serve as first touchpoint for patients seeing care, greet patients with a friendly and professional demeanor. Register patients efficiently, ensuring completion of all required virtual forms with accurate information. Assign patients to the correct virtual Provider. Handle insurance and billing inquiries, providing clear and concise information to patients. Aid ill or distraught patients as necessary and with available resources.    Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies. Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. Virtual Flow & Coordination: Collaborate with the healthcare team to ensure seamless patient flow and efficient operations, contributing to a po...